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those brokers Performing versus Telus Rewards, instead of keeping the previous faithful customers they make them go away to search for other provider
Nevertheless, the most effective just transpired. Immediately after speaking with Telus business enterprise, I was not happy with the program made available and asked to generally be tranferred into the LOYALTY dept. She adjusted the cost of the information system but elevated the cost of the mobile phone for just a net of -$1. WHAT A JOKE!!!
@chris14 I wished to clear up some inaccurate facts. We'll maintenance TELUS owned downed strains at no demand. We're going to only remove the road totally for construction/renovation needs but there's a price concerned. We sent you a private message in the event you want to move ahead with either scenario.
I remaining Rogers to come to Telus since I believed within the guarantee of better service and honest therapy, but this practical experience has actually been something but.
I am requesting a transparent breakdown of my deal, together with all applicable bargains, and a good resolution to the issues I’ve experienced. On top of that, I check with that someone evaluation the decision recordings to be aware of the inadequate therapy I received from several brokers.
I suppose I am just outdated, but I keep in mind a time when you could get in touch with a company, discuss with a human devoid of sitting on keep for hrs, and truly get customer service. Many thanks Telus for a beautiful customer knowledge.
I have already been contacting and contacting Telus and experienced a chat Using the AI that didn't appear to comprehend what I was inquiring.
Fixed conversations will likely be shut and saved for ninety times, and will be accessed from the Concept Centre in the My TELUS app.
so i known as the customer server (Jane) to solve The difficulty just after detailing your situation and what It is come about, The agent just aspect with her companion and he or she lied with regards to the credits and discount rates they removed from my account being a faithful customer with Telus and he or she explained the credits expired and not readily available, she Imagine i'm stupid, In the event the price reduction has expired i must see the expiration date on my Monthly bill like i Telus technical support see on house service Monthly bill.
Thank you for your personal consideration to this make a difference. I stay up for a prompt and satisfactory resolution.
The hours they have got are usually not Doing the job properly with my perform and caring for an aged member of the family busy schedule. I also chatted Nonetheless they instructed me I should phone in.
I've made many mobile phone calls, I've clicked on "Alternatively, it is possible to Call our TELUS Administration Crew listed here". accomplished the shape, without having reaction, and completed A different kind on MyTelus as well as go no reaction.
Qualified was extremely helpful. I had been getting incredibly annoyed as absolutely nothing gave the impression to be Operating. He walked me by the method with easy Directions. And it at last labored. Great task!
Yeah, I’m binding by a two 12 months agreement however, I’m only four months in, but I did get someplace. I guess The executive Business office termed me right now so I have a telephone discussion with him in one hour. We’ll see how that goes.